Help center
Short answers to the questions new customers ask most.
How do credits work?
One unlock returns between 0 and many channels. If 0 channels are returned, you are charged 0 credit — failure is free. Low-confidence matches cost 0.5 credit. Full unlocks (3+ channels or any high-confidence match) cost 1 credit.
Which countries has the best WhatsApp coverage?
Brazil, India, Indonesia, Mexico, UAE, Saudi Arabia, Colombia, Philippines, Nigeria and Turkey have 65-85% verification rates. US/Germany/UK are lower (<20%); for those we recommend filtering by email channel too.
How do I pay? Is there Stripe/Alipay?
We currently accept payment via direct invoice (contact sales → bank transfer / Alipay / card → we grant credits within 24h) or via redemption codes issued by our sales team or partners. Self-service Stripe is coming soon.
Do I get a refund if a number is outdated or on DNC?
If the verify pipeline returns 0 channels, we don't charge. If you get a channel but find it outdated, contact support — we'll refund on case-by-case when verifiable.
How accurate is the data?
Every WhatsApp number is live-verified through our self-hosted verification pool before return. We label each channel with an acquisition tier (L1/L2/L3) and confidence score so you know exactly what you're buying.
Can I cancel anytime?
Yes. Subscriptions can be cancelled via the billing page or by contacting sales. Unused credits remain valid on your account.
What about GDPR / data erasure?
We support GDPR erasure requests via the admin panel. Deleting a phone cascades through all historical facts and blocks future re-verification.
Still have questions?